Common Questions
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I can't find the product I want, can you help?
STG Marketing offers a wide variety of products in addition to those you see listed on our website. If you need additional assistance finding what you want, please contact STG Marketing.
My rep sent a presentation link. How do I read It?
If your rep at STG helps you shop for ideas for merch, you may receive a link to the proposed items. In that link, pay attention. It will provide a description of each item, color options, price breaks (in the form of columns) or the amount for which you requested. Also, under the pricing area, you’ll see what the “price includes.” It will often say 1 color, 1 location, or Digital print, or laser engraved/etch. This tells the decoration style and number of locations or colors that is printed at the offered price. There is also a setup charge that normally applies for that print. Each factory provides standard print colors, so if you have a special brand color for your design, note that if the color has to be matched, there will likely be an additional charge not listed. Lastly, if you need additional locations printed or additional colors, it can often be done with a new price point. Just let us know and we’ll guide you.
Can I get a sample of the product I am considering before I order?
Most items are available for sample. There may be a nominal fee on the more expensive items or pre-production samples. Additionally, shipping charges may apply. A spec sample can be provided on many products. Spec samples are samples with your logo on them. If you would like to see a product with your logo before you order, please reach out and we can let you know if it can be done!
How does the ordering process work?
Once the details of your order are confirmed with our sales team, we will send a sales order for confirmation. It will have all the details summarized, including quantity, product color, imprint method and imprint colors. A virtual art rendition will also be included in the sales order.
With an Authorized Approval done over email, the order is processed and you can relax! We take it from there, overseeing the process.
How long will it take to get my order?
Once your order has been placed, production times vary with each manufacturer and item. For items made in the USA, allow three to four weeks or less to receive your product. For items manufactured overseas, allow 30-120 days for the most cost effective delivery.
We recognize that in some situations you may need it sooner, that’s not a problem, we can also expedite orders or shipping as needed.
What are the acceptable formats and sizes for my artwork?
If you are sending your artwork to us via email, we can accept files that are up to 10 Megabytes in size. VECTOR art is required. The formats for vector artwork end in the extensions .ai or .eps, or Vector based .pdf.
Using a PC or Macintosh with a true Graphic Art Program should provide access to these formats. In today’s world of technology, AI offers a lot of great graphic creation. One thing, as of this drafting, AI does not do, is create vector artwork. AI is a great tool for web images and concept creation, however, reach out to us if you want to print an AI crated art design. Promotional products all have different art print capabilities, and often, AI creations just can’t be printed “as is.” We can assist with the parameters you will want to have when designing new art. If vector art cannot be provided, we can also quote to convert your art to the proper format for printing.
What is vector artwork?
Every logoed item has a process in which to set up your artwork to print. When art is designed and logos are typed, the design becomes program specific and font specific. Basically, a vector image is your image, outlined with a series of restraining parameters, so the shape of each part is not distorted, no matter what the size, when going to print.
Are there additional charges?
Most products require setup charges. These charges cover the setup of machinery and design conversion to apply the imprint or logo on products. Most promotional items are priced for 1 location of print and one color. If your selection requires more than one color or location, additional charges may apply. STG Marketing will work with you to ensure that you are getting the best process that fits your budget.
is shipping and handling free?
Generally, shipping is not free. STG Marketing utilizes UPS and Federal Express (depending upon your needs) for shipment of your product. We charge you only for the actual shipping costs incurred. If a shipping estimate is needed for budgeting purposes, let us know.
What if I need a faster than current production time?
If you need an item quicker than the production time that we have provided or is listed as standard for the product, we can help in getting your order expedited. There may be rush production charges or additional shipping charges incurred. Note: Not all items can be expedited.
Do you keep a copy of my imprint or logo on file?
We keep a digital copy of your logo on file. If you reorder the same product with the same imprint or logo within a reasonable period of time, we can re-use previous art and may reduce set up charges.
Still have questions?
We are here to help. Contact us directly and one of our marketing experts will assist you with your project needs.